The spreadsheet
Your free Excel file
- Five sample tickets plus editable rows for your own requests
- Category, priority and status dropdowns with duplicate-ID warnings
- Automatic status summaries and protected formulas
No signup. No email. No macros.
Free Excel template
Free helpdesk ticket tracker
by 
Ticket Helpdesk for Microsoft Teams
Start with a simple spreadsheet, or manage requests and support work together in the app.
Need more?
Meet the Ticket Helpdesk app
Actual Ticket Helpdesk app · View full size
- Capture requests manually or from a support mailbox
- Manage shared queues, assignments, priorities and SLAs
- Work in Microsoft Teams or create a browser workspace by email
- Keep conversations and audit history together
Browser setup asks for your email address. After the workspace is created, we send its private access link to that address.
Start with a 14-day trial. Continue free with 1 agent and up to 100 tickets per month.
What’s included and how to use it
- Open the “Start here” sheet for an introduction to the Helpdesk app, its features and launch links.
- Use the second tab, “Tickets”, for the register, automatic status summaries and instructions. Replace the five clearly marked SAMPLE tickets with your own requests.
- Fill in ticket ID, subject, category, requester, assigned agent, priority, status, created date, due date and notes. Amber cells highlight the input area.
- Use the category, priority and status dropdowns. Duplicate IDs are highlighted in red.
- Add rows inside the Excel table as needed. Press Tab in the last table cell to extend it, and copy an existing row to retain dropdowns. Status summaries include additional rows.
The app introduction and launch links are protected. The ticket register is unprotected so you can add rows. The workbook uses native Excel links and has no macros.
Excel works well for a small support list. You still need to update it manually, coordinate edits and follow up on deadlines yourself. Ticket Helpdesk helps when requests need shared queues, agent assignments, SLAs and a central history.
Frequently asked questions
Is the Excel template free?
Yes. Download it without creating an account or providing an email address.
Can I add more tickets?
Yes. There is no 10-ticket limit. Extend the Excel table and copy an existing row to preserve its formatting and dropdowns.
Does the spreadsheet send reminders or collect emails?
No. Record requests and follow up manually. Ticket Helpdesk offers automated email intake during the trial and on paid plans.
What does the app’s Free plan include?
1 support agent, 1 queue, 1 mailbox, up to 100 tickets per month and 30-day audit retention. The allowance resets on the 1st of each month in UTC. At the limit, ticket creation, editing and replies pause until reset or upgrade. Free public replies include the app’s signature. Automated email intake and notifications require a trial or paid plan.
Can I use Ticket Helpdesk outside Teams?
Yes. Choose “Start in Browser” to create your helpdesk workspace online. We email you the link to open it in your browser. Or choose “Start in Teams” to install it in Microsoft Teams.