Features
Everything you need to capture, route and resolve requests — managed right inside Microsoft Teams.
Tickets from email or manual creation, queues & routing, assignment, SLAs and full audit history.
Set up in minutes, no new tools for your team to learn.
Email intake
Connect a support mailbox and turn incoming emails into tickets automatically, complete with the original message and attachments — requesters need no Ticket Helpdesk account.
Manual ticket creation
Agents can open a ticket by hand whenever a request arrives another way — captured in the same queues with its own tracked number.
Queues & routing
Organize work into queues per team or topic and route tickets to the right place with rules — nothing falls through the cracks.
Assignment & statuses
Assign tickets to agents, set priorities, and move them through clear statuses from new to resolved.
Notifications
Keep everyone informed with Teams and email notifications when tickets are created, assigned, updated or resolved.
Reporting
See volumes, resolution times and workload across queues and agents to keep your support running smoothly.
Audit history
Every change, comment and status update is recorded, giving you a complete, trustworthy timeline for each ticket.
Microsoft Teams Integration
Manage tickets, queues and assignments directly in your Teams channels.
Seamlessly integrate with your existing Teams workspace.
Pricing
Your first licensed support agent is free. Add agents for €10/month. Requesters are always free.
See your monthly price
FREE
- 1 licensed support agent
- 1 queue
- Unlimited tickets
- 1 connected mailbox
- Email & manual ticket creation
- Basic reporting
- 30-day audit history
Starter
First licensed support agent is always free
No limits on tickets or queues- Pay only for licensed support agents
- Unlimited queues
- Unlimited tickets
- Multiple connected mailboxes
- Email & manual ticket creation
- Email notifications
- 12-month audit history
Simple pricing: Only licensed support agents are charged • Unlimited requesters • No hidden fees
Local taxes may be added, depending on your location.
Frequently Asked Questions
Find answers to the most frequently asked questions below.
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How do I install Ticket Helpdesk?
Installing Ticket Helpdesk is easy! Simply click the "Add in Microsoft Teams" button above and follow the prompts to add it to your Teams workspace. Alternatively, you can search for "Ticket Helpdesk" in the Microsoft Teams app store.
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Do all team members need a license?
No. Only agents — the people who triage, assign and resolve tickets — need a license. Requesters who email your support mailbox are always free and need no Ticket Helpdesk account.
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How do tickets get created?
Connect a support mailbox and incoming emails are turned into tickets automatically, complete with the original message and attachments. Agents can also create tickets manually. Both paths create tracked tickets in the same queues, and every ticket appears in Microsoft Teams for your team to manage.
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Is there a full history of every ticket?
Yes. Every status change, comment, assignment and update is recorded in an audit history for each ticket, so you always have a complete and trustworthy timeline.
Contact
Please do not hesitate to get in touch with us about any inquiries, feature requests, bug reports or feedback.
Support languages: 
English and 
German.
Mevitco GmbH
Ludwig-Weiß-Str. 75
82275 Emmering
Germany
Call
+49 8141 6666766
or
Schedule a meeting
support
teams-helpdesk.com
Working Hours
Mon - Fri: 10:00 - 18:00 CET
Central European Timezone