Features
Everything you need to capture, route and resolve requests — right inside Microsoft Teams.
Tickets from Teams and email, queues & routing, assignment, SLAs and full audit history.
Set up in minutes, no new tools for your team to learn.
Tickets from Teams
Employees raise help requests without leaving Microsoft Teams — every message becomes a tracked ticket with its own number.
Email intake
Connect a support mailbox and turn incoming emails into tickets automatically, complete with the original message and attachments.
Queues & routing
Organize work into queues per team or topic and route tickets to the right place with rules — nothing falls through the cracks.
Assignment & statuses
Assign tickets to agents, set priorities, and move them through clear statuses from new to resolved.
Notifications
Keep everyone informed with Teams and email notifications when tickets are created, assigned, updated or resolved.
Reporting
See volumes, resolution times and workload across queues and agents to keep your support running smoothly.
Audit history
Every change, comment and status update is recorded, giving you a complete, trustworthy timeline for each ticket.
Microsoft Teams Integration
Manage tickets, queues and assignments directly in your Teams channels.
Seamlessly integrate with your existing Teams workspace.
Pricing
Start free, upgrade when you grow. Only agents need a license — the people raising requests are always free.
Your Team
FREE
- Up to 2 licensed agents
- 1 queue & 1 connected mailbox
- 50 tickets / month
- Ticket creation in Teams
- Basic reporting
- 30-day audit history
Starter
- Up to 5 licensed agents
- 5 queues & multiple mailboxes
- 500 tickets / month
- Email ticket creation
- Email notifications
- 12-month audit history
Business & Enterprise
- 25+ or unlimited agents
- Unlimited queues & tickets
- Teams activity notifications
- Advanced reporting
- Custom audit retention
- Priority support
Complete Transparency: No hidden fees • Only pay for agents • Requesters always free
Local taxes may be added, depending on your location.
Frequently Asked Questions
Find answers to the most frequently asked questions below.
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How do I install TicketFlow Helpdesk?
Installing TicketFlow Helpdesk is easy! Simply click the "Add in Microsoft Teams" button above and follow the prompts to add it to your Teams workspace. Alternatively, you can search for "TicketFlow Helpdesk" in the Microsoft Teams app store.
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Do all team members need a license?
No. Only agents — the people who triage, assign and resolve tickets — need a license. Requesters who raise tickets in Teams or by email are always free.
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Can requests come in by email as well as Teams?
Yes. Employees can raise requests directly in Microsoft Teams, and you can connect a support mailbox so incoming emails are turned into tickets automatically. Both channels create tracked tickets in the same queues.
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Is there a full history of every ticket?
Yes. Every status change, comment, assignment and update is recorded in an audit history for each ticket, so you always have a complete and trustworthy timeline.
Contact
Please do not hesitate to get in touch with us about any inquiries, feature requests, bug reports or feedback.
Support languages: 
English and 
German.
Mevitco GmbH
Ludwig-Weiß-Str. 75
82275 Emmering
Germany
Call
+49 8141 6666766
or
Schedule a meeting
support
ticketflow-helpdesk.com
Working Hours
Mon - Fri: 10:00 - 18:00 CET
Central European Timezone